Privacy Policy

Who we are

This Privacy Policy explains how Easy Electric Fix (“we”, “us”, “our”) handles personal information. We are an electrical repair and leak repair service based in Dhaka, Bangladesh, and we operate the website easyelectricfix.com.

Easy Electric Fix
Flat-4/A, House-184/B, Road-21, Mohakhali DOHS, Dhaka, Bangladesh
Phone: +88 01847-334443
Email: info@easyelectricfix.com

This policy applies to information collected through our website, by phone, WhatsApp, email and in person during service visits.

Information we collect

Information you give us

• Contact details — your name, phone number, email address and service address.
• Job details — the problem you describe, photos or videos you send, and notes about your property’s electrical and plumbing setup.
• Booking and payment records — appointment times, quotes, invoices, and the payment method used (cash, bKash, Nagad or bank transfer). We do not store full card numbers or mobile banking PINs.
• Communications — messages you send us and notes from phone calls.

Information collected automatically

• Technical data — IP address, browser type, device type, pages viewed and time spent on the website.
• Cookies and similar technologies — as described in our Cookie Policy.

How we use your information

We use personal information only for purposes connected with providing our services:

• To respond to enquiries, confirm bookings and send the technician to the right address.
• To diagnose faults, prepare quotes and carry out repairs.
• To issue receipts and warranty records, and to honour warranty claims.
• To contact you after a visit to check the work is satisfactory.
• To keep a service history for your property so future visits are faster.
• To maintain website security, prevent spam and improve how the site works.
• To meet our legal, tax and accounting obligations in Bangladesh.

We do not use your information for automated decision-making, and we do not sell it.

Why we are allowed to use it

We process your information because it is needed to provide the service you requested, because we have a legitimate interest in running and improving our business safely, because we must comply with applicable laws of Bangladesh, or — for optional marketing messages — because you have given consent, which you may withdraw at any time.

Who we share it with

Your information is shared only when necessary:

• Our technicians receive your name, phone number, address and job details to carry out the visit.
• Service providers such as website hosting, email and form-handling services, under confidentiality obligations.
• Payment providers such as bKash, Nagad or your bank, when you choose to pay through them.
• Authorities where required by law, court order or to protect the safety of people or property.

We never sell, rent or trade your personal information to third parties for their marketing.

Photos taken during visits

Our technicians may photograph faulty wiring, boards, pipes or damage to document the problem and the repair. These photos are used for your service record, quality checks and warranty purposes only. We will not publish photos of your home without your written permission.

How long we keep it

How we protect it

We use reasonable technical and organisational measures to protect personal information, including secure (HTTPS) connections, access limited to staff who need it, strong passwords, security software on our website and regular backups. No system is completely secure, but we work to protect your data and will act promptly if we become aware of a problem.

Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you and provide a copy.
• Correct information that is inaccurate or incomplete.
• Delete information we no longer need, subject to legal record-keeping duties.
• Stop sending you service reminders or promotional messages.

To make a request, email info@easyelectricfix.com or call +88 01847-334443. We may ask you to confirm your identity and will respond within 30 days.

Children

Our services are booked by adults. We do not knowingly collect personal information from children through our website. If you believe a child has sent us information, please contact us and we will delete it.

Other websites

Our website may link to other websites, such as Google Maps or payment providers. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its effective date. Significant changes will be highlighted on our website.

Contact us

Easy Electric Fix
Flat-4/A, House-184/B, Road-21, Mohakhali DOHS, Dhaka, Bangladesh
Phone: +88 01847-334443
Email: info@easyelectricfix.com