Home / Refund & Cancellation Policy
How cancellations, rescheduling, refunds and warranty re-visits work for bookings with Easy Electric Fix.
Effective date: 1 August 2026 · Last updated: 1 August 2026
We want every customer to feel the price they paid was fair. This policy explains what happens if you need to cancel or reschedule, and when refunds are given. It should be read with our Terms & Conditions.
| When you cancel | Charge |
|---|---|
| More than 2 hours before the arrival window | Free — no charge |
| Less than 2 hours before the arrival window | Free the first time; repeated late cancellations may require advance payment for future bookings |
| After the technician has arrived at your address | Inspection visit fee (৳500) applies |
To cancel or reschedule, call or WhatsApp +88 01847-334443. Rescheduling is always free when you let us know in advance.
If we need to cancel a confirmed visit, we will contact you as early as possible and offer the next available slot. If we arrive more than 60 minutes after the end of the confirmed window without calling you, the inspection fee for that visit will be waived.
For rewiring, renovation or projects needing special-order parts, we may ask for a deposit to purchase materials. If you cancel before work starts, the deposit is refunded minus the cost of any parts already bought specifically for your job (which will be handed over to you) and any agreed survey fee.
Refunds are not given for completed work that was carried out as quoted, for diagnosis already performed, or for faults outside the scope of our work.
If a repair fails within our 90-day workmanship warranty, our first step is to return and fix it without labour charge. This is usually faster and more useful to you than a refund. Parts that fail are handled under the manufacturer’s warranty.
Contact us within 14 days of the visit by email at info@easyelectricfix.com or by phone at +88 01847-334443, with your name, address, visit date and receipt. We will review your request within 7 working days.
Approved refunds are paid back through the original payment method — cash, bKash, Nagad or bank transfer — usually within 7 working days of approval.
This policy does not affect your rights under the laws of Bangladesh, including the Consumer Rights Protection Act, 2009.
Easy Electric Fix
Flat-4/A, House-184/B, Road-21, Mohakhali DOHS, Dhaka, Bangladesh
Phone: +88 01847-334443
Email: info@easyelectricfix.com
